NAB customers have been left without access to online banking services for more than three hours after the bank’s mobile application crashed. NAB first notified its customers via social media that its online systems were down about 1.45pm today.
We’re still having issues with our Mobile App and Internet Banking. Customers can use telephone banking on 13 22 65 for account balances & transaction history, transfer funds between linked accounts & credit cards, & pay bills via BPAY. More info here: https://t.co/jxBmnyii04— NAB (@NAB) January 11, 2019
More than three hours after that, another social media update claimed that the issues were ongoing, despite customers still being able to access physical ATMs, EFTPOS services and branches.
The second update also came with an apology from the bank, which said it is still working urgently to repair the fault.
The technical issues left many customers online outraged, with some labelling the bank “disgraceful” for leaving them without access to online funds.
An NAB spokesperson told 9News.com.au: "NAB Internet Banking and Mobile Banking are currently unavailable. Our teams are working to restore services as quickly as possible and we are sorry for the inconvenience
"Customers can access ATMs, EFTPOS facilities and telephone banking services as usual.NAB has apologised for the outage and said customers can still access physical locations such as ATMs, EFTPOS services, branches and telephone banking. (AAP)
"NAB customers can call 13 22 65 to check their account balances and transaction history, transfer funds between linked accounts and credit cards, and pay bills via BPAY."
More to come.
© Nine Digital Pty Ltd 2019
This article was first published by https://www.9news.com.auAuthor: Luke Cooper