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The Royal Commission Video Recordings of Public Hearings

The Royal Commission Video Recordings of Public Hearings

Public Hearings - The Royal Commission will publish details of hearings on this page to assist parties, witnesses and members of the public.

Next public hearing

Date: Tuesday, 13 March 2018 – Friday, 23 March 2018

Location: Commonwealth Law Courts Building, 305 William St, Melbourne VIC 3000
Time: 10:00am

The first round of hearings will focus on consumer lending practices within the context of credit products such as home loans, car loans and credit cards. More information about the scope of Round 1 hearings, as well as the application for leave to appear, is now available.

Information for witnesses will be available shortly.

The hearings will be open to the public although seating will be limited. Hearings will also be streamed live through this site.

Note: Please allow at least 30 minutes for security screening if you are planning to attend the hearing. This is important to ensure thorough security procedures are accommodated and timely arrival at the hearing.

This page was first published by and will be updated on a regular basis

HEARING 2 - 13 MARCH 2018

Round 1 hearings

Consumer Lending

The first round of public hearings will be held in Melbourne at the Owen Dixon Commonwealth Law Courts Building at 305 William Street from Tuesday 13 March to Friday 23 March.

The first round of public hearings will consider aspects of the treatment of consumers by banking and financial services providers in connection with a number of credit products, including residential mortgages, car finance and credit cards. It will also consider the arrangements and practices of banking and financial services providers and their intermediaries.

The Commission presently intends to deal with consumer lending for the purposes of the public hearings by reference to the case studies set out below.


   Topic  Case Studies
 1.  Residential Mortgages  • NAB Introducer Program and fraudulent loan applications
• Aussie Home Loans fraudulent brokers and broker arrangements
• CBA accreditation of brokers and broker arrangements
 2.  Car Finance  • Westpac/St George car finance practices
• ANZ/Esanda car finance practices
 3.  Credit Cards  • Westpac unsuitable credit card limit increases
• Citi imposition of international transaction fees
 4.  Add-On Insurance Products  • CBA credit insurance in connection with home loans, personal loans and credit cards
 5.  Credit Offers  • ANZ unsuitable pre-approved overdraft offers
 6.  Account Administration  • ANZ account administration errors
• CBA unsuitable overdraft facilities and failure of automated systems

A number of consumers will give evidence of their particular experiences during the hearings. The entities that are the subject of consumer evidence will be informed by the Commission. A representative of a consumer advocacy group will also give evidence.

Further topics may be included and the list above will be updated accordingly before the hearings commence.

Leave to appear

6 March 2018 – Order granting leave to appear for Round 1 hearings [PDF 94KB]

12 March 2018 – Additional Order granting leave to appear for Round 1 hearings [PDF 68KB]

Witness list

Witness list for Wednesday, 14 March 2018 [PDF 300KB]

If you are having difficulty viewing any of the documents on this page, or require an accessible format, please email This email address is being protected from spambots. You need JavaScript enabled to view it.." target="_self" style="color: #0000ff; text-decoration: underline;">This email address is being protected from spambots. You need JavaScript enabled to view it..

If you are unable to communicate via email please phone the Royal Commission on 1800 909 826 to make alternative arrangements.

Last modified onTuesday, 13 March 2018 21:50

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